VP – Chief Claims Officer

Society Insurance Company
November 18, 2023
Fond du Lac, WI
Job Type


Job Information

Job Title

Vice President-Chief C laims Officer

Home Department:

E xecutive

Employment Status:

Exempt; Full-Time

Position Location:

Home Office/Telecommuting Opportunities

This position offers flexible remote/hybrid work scheduling. We are targeting candidates who are located within the commutable area and able to work 2-3 days/week at our Fond du Lac, WI home office.


Prote cting our policyholders' dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking a Vice President-Chief Claims Officer to join our executive team. This position will be responsible for the company's claims activities for all lines of business and the management of all claims functions in order to achieve company goals for loss adjustment expenses, claims severity, customer service, policyholder retention, and company profitability. The Vice President-Chief Claims Officer will assure the proper evaluation, negotiation, and settlement of claims.

About the Role

Partners with the Executive Team in the development and execution of overall claim direction through strategic planning.

Drives operational performance and delivers outstanding claims-related results including loss severity, loss adjustment expenses, and other claim metrics.

Establishes policies and procedures for all claims employees to assure prompt, accurate and equitable service is provided to policyholders and claimants.

Maintains proper case reserving practices to ensure reserve adequacy and company solvency.

Identifies and implements strategies to improve efficiency and effectiveness of the claims functions that supports the Company's growth and profitability goals.

Monitors claim developments and trends within the Property/Casualty insurance industry and communicates significant findings to the department and executive team.

Thorough working knowledge of insurance contracts, state legal requirements, and current industry trends and practices.

Participates in meetings to discuss new products, changes to current products, and other areas which address company growth and profitability. Builds and manages business relationships with vendors.

Work in collaboration with other leaders to ensure consistent compliance with state and federal departments of insurance and other regulatory agencies.

Serves as a role model in ethical behavior.

Supports an environment that is transparent and open, in which new ideas surface easily, and where leadership abilities are recognized and encouraged whenever discovered.

Coaches and develops high potential employees through superior talent development plans.

About Yo u

You are skilled at attracting, identifying, and developing organizational top talent.

You are comfortable leading organization changes and can navigate through ambiguity.

You understand economic, financial, and industry data to accurately diagnose business strengths and weaknesses.

You enjoy seeking innovative approaches to address organizational problems.

You are resilient, tenacious, and steadfast.

You demonstrate humbleness and recognize your limitations.

You easily build rapport using diplomacy and tact and can readily diffuse high-tension situations.

You are passionate about the mission, vision, and values of an organization.

You are visionary, have strategic agility, and develops strategies while understanding the impact of those decisions on the organization.

What it Will Take

College degree in business, insurance, economics, or related field.

15 years of demonstrated multi-line claims handling or related experience in insurance or comparable industry.

10 years of successful leadership, execution, and management.

Outstanding knowledge of all aspects of a claim operation with a significant level of demonstrated past successful achievements and advancement.

Excellent communication skills to successfully work with policyholders, claimants, management staff, agency force, and employees.

Recognized high-level designation(s) (examples may include: CPCU, AIC, CIC, ARM, AU) and ongoing industry education.

Management experience to include development of direct reports.

Ability to effectively prioritize and execute tasks in a high-pressure environment. Excellent business judgment and analytical skills.

Must have the highest standard of honesty and integrity.

Master's degree and/or Juris Doctor degree highly desirable.

Prior executive experience at a property/casualty insurance carrier highly desirable.

What Society Can Offer

Comprehensive Benefits Package : Salary with bonus plan; health, dental, life, and vision insurance

Retirement : Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan

Work-Life Balance : Company-paid holidays; flexible scheduling; PTO; telecommuting options

Education : Career Coaching; company-paid courses; student loan and tuition reimbursement

Community : Charitable Match; paid volunteer time; team sponsorships

Wellness : Employee Assistance Program; wellness initiatives and rewards; health coaching; and more

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace. Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society's substance abuse policy.


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